Frequently asked questions,

useful documents and information

Help and Resources

System User Guides

Mobile App User Guides

eCard User Guides

Helpful Resources

This Knowledge Base includes steps to help an administrator search for and edit worker details, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the Pegasus software that powers the ESI worker program.

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

Complete and return this form if you have a new worker who is already registered and you need them added to your company, or you would like to remove a registered worker from your company.

Frequently Asked Questions

Please click to expand the FAQ below. For FAQs regarding the ESI trainer portal, click here and scroll to the bottom of the page.

Where do I enrol in the ESI worker program?

You can find the program by clicking the ENROL button at the top of this site. When you’ve created an account, you can select LOGIN instead.

The user guides at the top of the page will help you use the program.

Which electricity network operators require their workers to be enroled?

Currently, Victoria electricity supply network operators require those working for them to be enroled in the ESI worker program. The program will be rolled out across Australia soon.

How much does ESI worker program enrolment cost?

Worker enrolment costs $22.50 + GST per person for the management of roles and supply of ESI worker card. The plastic card will be printed and mailed to you, and the eCard sent to the mobile number registered to that worker.

This fee is only ever paid once per worker.

What benefit does the ESI worker program have for my company and workers?

The program allows you to provide proof of competency to work in the high-risk electricity supply industry. In turn, the program reduces the effort required to maintain records in paper Passports, for example, you will no longer be required to ensure physical entries are made of Network Operator authorities.

What if my workers hold Australian ESI Skills Passports?

The ESI worker program is replacing the Australian ESI Skills Passport. Workers in the program will receive two cards – an eCard for their mobile device, and a driving licence-sized plastic card. Either may be scanned to check the compliance and qualifications of the worker, with their information linked to their card.

This process will simplify and automate the process, and the worker’s information may be updated at any time in the ESI worker program.

Where are the plastic ESI worker cards sent?

The plastic cards will be sent to the address you entered in the Card Shipping Address section when registering your worker.

If you have not received a card and you believe the worker has been processed, please contact Pegasus to discuss.

How do I get an ESI worker e-Card?

The e-Cards will be sent via SMS to the mobile number you entered against your workers profile during registration.

Your worker will be prompted to save the e-Card to the mobile wallet application on their phone.

For additional information, please refer to the iPhone or Android user guides at the top of this page.

If you have used a generic mobile number for the worker, the owner of that mobile number will need to forward the SMS onto the worker. If a worker does not have a mobile phone number against their profile, an e-Card cannot be issued.

Do workers need to carry the ESI worker card on their person?

Yes, workers are required to carry the e-Card and/or the plastic card with them when working on the Network and attending training.

Do workers still need to carry their paper Skills Passport?

Network Operators are implementing the ESI worker program different stages.

Please follow your Network Operator’s direction; for example, your worker may still need to carry their paper Skills Passport even though they have an ESI Worker card.

For the CitiPower/Powercor Networks, workers can start using the ESI worker card, however it is recommended they carry the paper Skills Passport until the end of February during this transition period.

Can you start working for a Network Operator as soon as you’re enroled in the program?

Enrolment in the ESI worker program does not automatically approve a worker to work on a network, but it is a required first step. You must still follow your Network Operator’s requirements for work on their network.

Why does each worker need their own email address and mobile number?

The ESI worker mobile app user name and password will be sent to the worker’s email address. You can use a generic email address if the worker does not have their own, but the administrator of that address will need to forward the user name/password to the worker.

An ESI worker eCard will be sent to the worker’s mobile number. Another mobile number can be used if the worker does not have their own, but as with the email, the owner of the mobile must send the eCard onto the worker. Without a mobile phone number, an eCard cannot be issued.

Please note: eCards are not mandatory in the program.

How do workers access the mobile app?

Workers will receive an email invitation that contains both a link to download the Onsite mobile app and their user name and password.

The email will be sent to the email address entered against their profile during registration. If you have used a generic email address for the worker, the administrator of that address will need to forward the user name/password to the worker.

The worker will then download the App to their mobile device and create their own 4 digit pin for easy access.

What is the mobile app for?

The Onsite Mobile app allows the ESI user to view their work roles, competencies, authorities, and licences to ensure their own compliance, right down to the document level. They can also scan the cards of other workers to ensure their compliance before assigning tasks on the job.

How will I know when my worker’s documents are expiring?

Email notifications will be sent to the registered administrator of your company to advise them of expiring worker documents.

Notifications will be sent at 30 days and again at 7 days prior to expiry.

If your worker is also employed by another company, the company that first registered them will receive the notifications.

To renew the expiring competencies, refer to the user guide at the top of this page.

How will authorities be managed?

You will no longer need to email training records for the purpose of renewing Authorities. Once training has been completed, Network Operators will be able to access the worker’s record to update their Authorities.

Is there reporting available in the program?

Basic reports are available in the ESI worker program. Instructions can be found in the corresponding user guide at the top of the page.

Reports will be enhanced and new reports added soon.

How do I update my worker’s details?

Refer to the Updating ESI worker Card Data user guide at the top of the page.

How do I update my worker’s photo if they also hold a Rail Industry Worker card?

You will need to contact the Rail Industry Worker (RIW) team on 1300 777 245 or riw@pegasus.net.au.

Visit railindustryworker.com.au for more information about the program.

How do I update my company details?

Please refer to the Updating Company Data user guide at the top of this page.

How do I replace a lost ESI worker card?

Please refer to the Ordering a Replacement ESI worker card user guide at the top of this page.

Who do I contact if I have questions about the program?

For help with worker role selection or mobile app access, contact the appropriate Network Operator. For help navigating the ESI worker program, contact Pegasus.

All details can be found on the Contact Us page.